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SERVICES

Cici Events provides a variety of high quality, affordable decor for your event needs. Serving hundreds of events each year, Cici is a reliable vendor you can trust. Most of our products come in a variety of styles and colors. Please let us know if you do not see what you are looking for, and we will make every effort to meet your needs.

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FAQ & POLICIES

When should I reserve my décor?

We always recommend to reserve your items once you know what you’d like. Most of our clients reserve their items and date 6 – 12 months in advance, but we have clients reserving as far as 2 years in advance and as soon as the week before. Reservations are always subject to availability, so it’s best to reserve once you are confident you know what you would like.

How do I go about making a reservation?

Contact us at info@cicievents.com for a quote. Once you have your quote, all you need to do is mail your signed contract with your deposit to reserve your date. Once you have made your reservation, you are welcome to make changes/additions to your order up until your final count is due.

What if my numbers change?

Your final count for linens and rental items is due two weeks prior to your event. You will not be penalized if your count is reduced, and will be invoiced for whatever your final count is. The sole exception for this is live floral. Because many flowers have limited availability and must be ordered a month or more in advance, we require at least one month’s notice of any changes in your floral counts.

What are your payment terms?

We’ll email you a reminder of when your final count is due. Once we receive your final count, we’ll email a final invoice. The final invoice must be paid in full one week prior to your event. We will not deliver or install any items until we have received full payment for your event. We accept exact cash, checks, money order, or cards. Cards (debit and credit) have a processing fee of 3.75%.

What type of material do you use for draping?

We have a vast array of draping materials, from sequins to chiffon, voile to lace. Our high quality extra wide fabric is what helps us create the gorgeous draping you see in the many photos on our website. We keep excellent care of our fabric, rolling it after every event to ensure it stays wrinkle free.

What material are your chair covers made of & what type of chairs do they fit?

Our chair covers are made from a high quality wrinkle-free material referred to as Scuba, a special blend of spandex and polyester. Scuba chair covers have a fitted look. Scuba chair covers have some stretch to them, so can fit almost any chair that does not have arms. Take a look at our Venues page to see what our chair covers look like at your venue. If we do not have any photos of our covers are your venue, we are happy to lend you a chair cover so you may test the fit ahead of time.

What color sashes do you have?

We have over 30 different colors in a variety of materials (satin, spandex, organza, burlap, stripe, lace, sequin, etc). We encourage you to visit our showroom to see all of the options available.

I’d like you to deliver and/or install, but when will you be there?

We plan our delivery and set-up schedule one week in advance. We try our best to accommodate all timing requests, but please keep in mind we have many events each weekend and schedules to accommodate. If you have a specific timeframe you need, please be sure to note that when you reserve your order. Once our schedule has been finalized, we’ll be happy to provide you with a 1-2 hour window of when we will be arriving. We strive to stay on schedule, but traffic, weather, or other delays may occur. In the case of a delay, we will try to inform you as best we can.

Can I install and take down my own items?

Of course! Almost everything we offer is available as rental only (with the exception of draping and backdrops). We have many clients that choose to pick up their items and install themselves. We typically schedule client pick-ups on Thursday. All items are due back on Mondays between 10am-4pm.

Can I make a last minute change?

Once you have provided your final count, you cannot make any further reductions. If you have additions, they will be subject to availability and may incur a rush fee and additional delivery fee depending on when the addition is made and whether we are already onsite at your venue.

What if I have an emergency the day of the event?

If you have an emergency, please call 651-353-2085 and Kristen will be able to help resolve any issue you have encountered.

What if something is damaged or missing? How do I need to return things to you?

All items should be packed in the same containers you received them. Please be sure to keep all packing material to ensure things do not get damaged during transport. Damaged items will require replacement. Coffee, wine and most food is easily removed linens – if your linen has a stain we are not able to remove, it will require replacement. Wax and mildew almost always require the linen to be replaced. We encourage to be sure to use enclosed candles. If we are providing your centerpieces, we always take care not to spill wax on your linens. Please see your contract for additional details on damage/replacements.

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Are your staff licensed/insured?

All of our staff go through an extensive training process. Our drapers are lift certified and our company is fully insured. We are always happy to work with your venue to provide our lift certification and/or insurance.

E M P L O Y M E N T

Cici Events is an event décor rental company that provides high quality décor to hundreds of weddings and special events each year. We have won numerous awards, including Best of Weddings by The Knot and Wedding Wire Couples Choice.

If you are looking for experience with events – or want to work in a fast-paced environment, then consider working for Cici Events. Click the button below to view the positions (and position details) we typically hire for. Please feel free to inquire if we are currently hiring for the position you are interested in.